Refund policy

1. Return & Refund Policy

At Cherloi, we take pride in the craftsmanship of our luxury leather goods and want you to love your purchase. However, if you are not completely satisfied, we offer a 15-day return policy under the following conditions:

Returns Eligibility:

  • Returns must be requested within 15 days of receiving your order.
  • The item must be unused, unworn, and in its original packaging with all tags attached.
  • Returns are accepted only if:
    • The item arrived damaged during shipping.
    • The item received is significantly different from the product description.
  • Customers must cover return shipping costs unless the return is due to a mistake on our end (wrong item sent, damaged on arrival).

Non-Returnable Items:

  • Customized or personalized products are final sale and cannot be returned.
  • Sale items and gift cards are non-refundable.
  • Items returned beyond the 15-day period will not be accepted.

How to Request a Return:

  1. Email us at support@cherloi.com with your order number and reason for return.
  2. Attach clear photos of the item if it is damaged or not as described.
  3. Our team will review your request and provide return instructions.

Refunds & Processing Time:

  • Refunds will be processed to your original payment method within 10-20 business days after we receive the item.
  • Partial refunds may be issued for items that are damaged but still usable.
  • Original shipping costs are non-refundable.